Warranty Statement

Section 1: Orca Water Warranty

At Orca Water, we take pride in the quality and craftsmanship of our water treatment systems. The following limited warranties apply to the original purchaser of each system:

Coverage

• ✓
  Lifetime Warranty — System Dry Parts

  Covers all mechanical and non-consumable components that do not come into direct contact with water.

• ✓
  Lifetime Warranty — Control Valve, Circuit Board & Filtration Media

  Protects against defects in materials and workmanship under normal operating conditions.

• ✓
  1-Year Warranty — Labor

  Covers labor-related issues arising from the original installation for a period of one year from the date of purchase.

Warranty Conditions & Limitations

• Coverage is valid only when the system is installed, operated, and maintained according to Orca Water guidelines.
• The warranty excludes damages caused by improper installation, misuse, neglect, unauthorized modifications, or environmental factors such as flooding, freezing, or excessive contaminant levels beyond system specifications.
• Replacement parts or services rendered under this warranty do not extend or reset the original warranty period.
• This warranty is the exclusive remedy and supersedes all other warranties — express or implied — including warranties of merchantability and fitness for a particular purpose.
• Orca Water is only responsible for damages or failures resulting from workmanship-related issues. Orca Water is not responsible for any damages caused by manufacturer defects.
• Orca Water's total liability is strictly limited to the original purchase price of the system. We are not liable for any incidental, consequential, or indirect damages.

Section 2: Manufacturer Warranty

Orca Water also provides a manufacturer-backed warranty for specific system components, covering defects in materials and workmanship under normal use and conditions:

Important Notes

• Replacement parts are covered only for the remainder of the original warranty period and must be installed by an Orca Water-approved technician.
• Labor associated with component replacement is not included.

Exclusions

This warranty does not apply to damages caused by:

• Misuse, abuse, neglect, or accidents
• Improper installation or unauthorized repairs
• Acts of nature
• Water conditions that foul filters, resins, or membranes

Warranty Claim Requirements

To process a claim, the following must be provided:

• Valid proof of purchase
• Installation documentation
• Return authorization number issued by Orca Water

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