Privacy Policy
Effective Date: May 2026
Thank you for visiting this website (our “Website”), which is owned and operated by Orca Water Systems LLC DBA Orca Water Co (“Orca Water Co,” “Company,” “we,” “us,” or “our”).
We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide to us when visiting our Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Scope of This Policy
This Policy applies to personal information collected through Orca Water Co-owned websites and communication channels on which it is posted. This Policy does not apply to third-party platforms, websites, or services that Orca Water Co does not own or control.
By accessing or using our Website, you agree to this Privacy Policy.
Information We Collect
1. Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
- Request a quote
- Schedule service
- Fill out forms
- Contact us
- Submit inquiries
- Sign up for updates
- Communicate with us
Examples include:
- Name
- Phone number
- Email address
- Property address
- Service request details
- Messages or comments you submit
2. Information Automatically Collected
We may automatically collect information about your device and browsing activity, including:
- IP address
- Browser type
- Device type
- Operating system
- Website usage activity
- Referring websites
- Pages viewed
- Time spent on pages
Cookies and Tracking Technologies
Our Website may use cookies, pixels, and similar technologies to:
- Improve Website functionality
- Analyze traffic and usage
- Personalize user experience
- Support advertising and marketing efforts
- Measure campaign effectiveness
You may disable cookies through your browser settings, although some Website features may not function properly.
Third-Party Advertising and Analytics
We may use third-party services such as:
These providers may collect information about your interactions with our Website for analytics and advertising purposes.
How We Use Your Information
We may use your information to:
- Provide requested products or services
- Respond to inquiries
- Schedule appointments
- Send service updates
- Improve customer service
- Improve Website functionality
- Improve marketing efforts
- Process payments and billing
- Send promotional communications
- Maintain business records
- Comply with legal obligations
Sharing of Information
We do not sell your personal information.
We may share information with:
- Service providers and contractors
- Payment processors
- Marketing and advertising partners
- Website hosting providers
- Legal or regulatory authorities if required by law
Data Security
We implement reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or loss.
However, no internet transmission or storage system can be guaranteed 100% secure.
Data Retention
We retain personal information only as long as reasonably necessary for business, legal, tax, and operational purposes.
Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Delete your information
- Opt out of marketing communications
To make a request, contact us at support@orcawaterusa.com.
Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Updates become effective immediately upon posting to the Website.
Governing Law
This Policy shall be governed by the laws of the State of Texas.